Quick answer
An order-filled email reports trading activity at a particular time. A recovery notification describes an interruption or recovery outcome. Match the account or connection and event time, then inspect the relevant order or strategy record. A reconnect does not confirm every strategy resumed, and no email does not prove that nothing happened.
Choose the event and its email delivery path
NinjaTrader Share Services deliver configured alert actions by email. The alert condition determines when the message is generated; adding an email service alone does not define a notification for every fill. If a strategy or add-on generates the alert, use its documented event settings.
Ninja Watchdog has separate trade, order-issue and recovery notification categories. Check the relevant category and email channel in your notification preferences. Email is available today; SMS and WhatsApp alerts are coming soon.
Read a fill against executions and the whole order
In NinjaTrader, open the Executions tab and filter by the intended account. Match the instrument, quantity, price and execution time; use Order ID to connect an execution to its order. The grid shows the current day, so an overnight incident can require the previous day’s records or the provider’s history.
One execution can be only part of an order. In the Orders tab, inspect State, Filled and Remaining before treating a fill message as completion of the whole quantity. Use the affected account filter and show the relevant order states; an Active Orders filter hides completed fills.
A later disconnect does not erase a fill, and an earlier fill does not establish the account’s current position. Compare the latest account and order records when messages arrive late or in an unexpected order.
Interpret recovery status before assuming completion
Recovery has separate milestones. Read the status and detail for the named connection or strategy; a general subject line cannot establish that every account and instance recovered.
These are recovery-event meanings. They are not a promise that every step sends a separate email.
| Event or status | What it establishes | What to check next |
|---|---|---|
| Connection lost or recovery in progress | A problem was observed or a recovery attempt is underway. | Read the later result for the same connection. The attempt itself is not completion. |
| Connection restored | The named connection was reported online at that event time. | Inspect the intended strategy instance and account. Other connections may have a different result. |
| Recovery needs attention | The recovery report identifies an unresolved failure. | Read the specific detail, such as the affected connection or strategy, and inspect that condition. |
| Strategy recovery detail | The report concerns a particular strategy operation. | Confirm its account, instrument and current enabled/running state. An enable attempt is not a fill or a position reconciliation. |
Why a recovery event may not produce an email
Ninja Watchdog can record routine recovery activity without sending a customer email for each step. A connection loss, an in-progress retry or a restored connection should not be treated as a guaranteed inbox message. Recovery-failure notifications focus on conditions that still need attention.
When an email groups several recovery issues, read each item’s connection, status, detail and time. Resolving one item does not resolve the others. Use the event time and displayed time zone when comparing records; inbox arrival time measures delivery, not when NinjaTrader reported the event.
If an expected message is missing, first check whether the underlying event exists, whether that category and email channel are enabled, and whether the destination is correct. Then inspect spam and inbox rules. A received test email verifies that delivery attempt; it does not verify the next trade or recovery event.
For a computer that stops checking in, cloud monitoring observes the missing reports. That alone does not identify a broker outage or establish what happened to orders while the computer was unavailable.
Keep the email tied to the affected account
Use the message to locate the event, then inspect its current state in NinjaTrader or the provider’s records. For a strategy that remains disabled or waiting, use the restart and Start Behavior guides before changing its settings; re-enabling a strategy can affect orders according to its configuration.
Official sources
Trade and recovery notifications
Monitor the NinjaTrader setup behind your alerts
Use Ninja Watchdog on the Windows computer running NinjaTrader for recovery monitoring and email notifications.