How to request deletion
- Email support@ninjawatchdog.com from the email address on your account, with the subject "Delete my Ninja Watchdog account". In the phone app, Settings > Delete your account starts the same email.
- We may ask you to confirm the request from that address, so nobody else can delete your account.
- We delete the account within 30 days and email you when it is done.
Deleting your account also cancels any active subscription or trial, so you will not be billed again. Uninstalling the app or the Windows software does not delete your account.
What we delete
- Your account, sign-in, email address, and account settings.
- Your alert preferences and alert history.
- The computers, VPSs, and phones registered to your account, including phone push notification tokens.
- Monitoring status, heartbeats, and uploaded NinjaTrader and Ninja Watchdog logs.
What we keep
- Billing records, such as invoices, payments, and refunds, kept for up to 7 years because tax and accounting laws require it. Our payment processor, Stripe, keeps its own copies under its privacy policy.
- Referral and affiliate commission records that were already credited or paid, kept for accounting for the same period.
- Records tied to an open support case, fraud or security investigation, or payment dispute, kept until it is resolved.
Kept records are used only for those purposes. Our Privacy Policy explains how we handle information.